After a forced-entry claim, the insurer almost always sends a letter. The wording is full of jargon and most Walsall customers I speak with have to read it twice. Here is what the standard phrases actually mean.
"BS3621 mortice deadlock". A 5-lever mortice lock with the BSI Kitemark stamped into the metal face plate. Fitted to a wooden front door. A commonly referenced standard for timber entrance doors on UK home insurance schedules; check the wording used by your own insurer.
"TS007 3-star euro cylinder". An anti-snap cylinder fitted to a uPVC or composite door. The 3 stars come from the British Standards Institution Kitemark scheme (TS007 is the BSI standard, not an MLA scheme). Avocet ABS, Ultion and ERA Fortress all hit it.
"Sold Secure SS312 Diamond rated". A separate independent test by a different lab. Most modern 3-star cylinders carry this rating too.
"Approved Document Q compliant". New-build planning standard. Does not usually apply to an existing-property break-in claim.
When I write your receipt, I will use the exact wording from your policy so the insurer can match it line for line. The total on that receipt matches the all-in price I quoted on the phone before I left Brewood. Daytime, evening, weekend or bank holiday, the rate is set when you call and fixed from there. No call-out fee added on the doorstep. Insurance assessors prefer that consistency too.
